Due to the nature of our research products and strict handling requirements, all sales are final unless otherwise stated in this policy.
1. No Returns or Exchanges
We do not accept returns or exchanges for:
- Change of mind or accidental orders
- Incorrect product or quantity ordered by the customer
- Products that are no longer needed
- Opened, unsealed, altered, or tampered products
- Improper storage or handling after delivery
- Dissatisfaction with research results or expected outcomes
2. Damaged or Incorrect Orders
If you receive a damaged, incorrect, or incomplete order, you must contact us within 48 hours of delivery.
Please provide:
- Order number
- Photos of the shipping package and label
- Photos of the product and packaging
- A description of the issue
We may provide a replacement or other appropriate resolution after reviewing the claim.
Customers should retain the original packaging until the claim has been resolved.
3. Lost or Delivered Packages
If a package is lost in transit, we may work with the shipping carrier to investigate the shipment.
A replacement or refund will only be considered after the carrier confirms that the package was lost or after our review determines that the shipment qualifies.
If tracking shows the package as delivered, it does not automatically qualify for a refund or replacement.
4. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Orders returned due to an incorrect or incomplete address may be reshipped at the customer’s expense, including applicable shipping and carrier charges.
5. Order Cancellation
Orders may only be cancelled before processing or shipment.
Once an order has been processed, packed, or shipped, it cannot be cancelled.
6. Product Quality
We stand behind the quality of our products. However, refunds or replacements are not provided solely because a product did not produce the customer’s expected research result.
Any quality-related concern must be reported promptly and may require additional information, including the product batch number, photographs, or supporting documentation.
7. Unauthorized Returns
Do not send any product back without written authorization from us.
Unauthorized returns may be refused and may not qualify for a refund or replacement.
8. Legal Rights
This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.
For questions or claims, please contact:
Email: [email protected]